Shipping and Returns

SHIPPING

  • After your payment is verified, it takes 1-3 business days to process and ship your order. This does not include weekends or holidays.
  • Shipping takes 2 - 4 weeks depending on where you are located. Please note that this is an estimation for items delivered to Australia and the United States, and that due to factors beyond our control, we can not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver. 
  • Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country. 
  • Most orders will be delivered by your local post service as regular registered mail, (Australia Post for Australia, USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected. 

IMPORT TAX & DUTY

  • To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's Customs Office.

TRACKING

  • Once your payment is confirmed a Tracking Number will be available upon shipment of product.
  • Alternatively please contact Customer Support at jackievonluna@gmail.com. 

 RETURNS

  • We do not charge a restocking fee.
  • Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support to schedule the return.
  • Please note shipping charges are non-refundable.
  • Please note promotional Free items are also non-refundable.
  • The customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued.

To start a refund visit our Return Centre.

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Go to your local Post Office, or another courier, to ship the package. Please contact us at jackievonluna@gmail.com for return address.

3. Please provide us with the tracking number assigned by the Post Office, or courier, if applicable.

4. We will contact you via email when we have received the item and approved return.